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OddsXpess Support
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How Can We Help?
Get help with deposits, withdrawals, bets & your account
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Frequently Asked Questions
How do I deposit via M-Pesa?
Go to Profile → Deposit, enter an amount (min KES 200) and tap Deposit via M-Pesa. An STK push will appear on your phone — enter your PIN to confirm. Your balance updates within seconds.
How long does a withdrawal take?
Withdrawals to M-Pesa are processed instantly once approved. A 15% service fee applies.
My deposit went through but balance didn't update.
Your balance auto-refreshes every few seconds. If it still hasn't updated after 5 minutes, contact us on WhatsApp with your M-Pesa confirmation message and we'll credit your account immediately.
How does the Welcome Bonus work?
Make your first deposit and receive 100% match up to KES 5,000 in bonus funds. Bonus must be wagered 3× on multi-bets with combined odds of at least 3.0. Bonus expires after 7 days.